Portal expands to meet immigration department’s rising access to information requests

Immigration, Refugees and Citizenship Canada (IRCC) has announced a management action plan to streamline and modernize access to information and privacy systems, processes and digital infrastructure, in order to adapt to recent increases in requests and to advance openness and transparency.

The access to information and privacy (ATIP) management action plan aims to expand the capacity of the MyAccount portal to provide users with more information regarding the status of their individual case files and to give a clear and concise explanation of why a particular application has been rejected.

With such changes, the federal government intends to promote proactive communications to address client matters and to improve processing efficiency by implementing automated processes, said the news release.
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