New policy on remissions when service standards are not met in some IRCC programs
According to the Service Fees Act, when an individual pays for a government service and the service standard is not met, the department involved must return a portion of the fee to the fee payer. In such cases, remissions (partial refunds) will be issued to complete applications received on or after April 1, 2021, for the Right of Citizenship fee, the International Experience Canada program participation fee, and certain fees related to passports and other travel documents.
The remission will be
25% of the fee for less than 4 months past the service standard, and
50% of the fee, if for more than 4 months past the service standard