Itunu and Samuel Oremade say video calls with their son Andrew bring pain as well as joy.

That's because the three-year-old keeps asking a question they are also desperate for an answer to: why can't their family be together in Canada?

The Oremades live in Airdrie, Alta., and their adopted son is being cared for by Itunu's 79-year-old mother in Lagos, Nigeria.

The first stage of Andrew's citizenship application was approved Dec. 7, 2018. But the second part, which would grant him Canadian citizenship and the ability to enter Canada, has been in the processing queue for 22 months with no updates to the file.

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