Travellers voice concerns about crowding at Toronto Pearson International Airport

TORONTO -- As air travel slowly ramps up again with COVID-19 restrictions easing, some travellers are expressing concern after arriving at Pearson International Airport describing overcrowding and chaotic scenes.

Shawn Stewart arrived from London, England on July 25 and described the crowding while in customs as “a manic situation.”

“There were no members of staff giving any indication of when people should move forward … and everybody was self-regulating and that just resulted in a huge among of overflow,” Stewart told CTV News Toronto.
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